General

LILALO Oy, y ID: 3299486-3, address:Purotie 3 F 122, 00380 Helsinki; sells products to companies and private individuals of legal age in the EU area. These terms of delivery apply to ordering products in our online store and similar deliveries.

These terms of our delivery are valid 1.9.2022 from We can change the delivery conditions unilaterally from time to time, so please familiarize yourself with our delivery conditions in advance every time you order products from our online store.

Products and product prices

The characteristics and prices of the online store's products are presented in connection with the product presentation of each product. We reserve the right to change prices and delivery costs, so please check prices from the shopping cart before you accept the order. The prices of the products include value added tax, which appears in the shopping cart and in the order confirmation.

Shipping costs

The shipping costs that may be charged for the order depend on the product itself (e.g. weight, packaging) and the chosen delivery method, and they are automatically added to the total amount of the order. You can see the shipping costs charged for your order (if shipping costs are charged) in your shopping cart before you accept the order.

Ordering and contract

You can order products on the homepage of our online store by moving them to the shopping cart and confirming the order and paying for the contents of the shopping cart in the payment service. When ordering from our online store, you are required to familiarize yourself with and agree to our delivery conditions valid at any given time. You understand that your order, which you have accepted and confirmed by us, is, except for what is mentioned later about the right of cancellation, binding and creates a contract between us with these terms of delivery.

Payment and payment methods

You can pay for your order using the payment methods described in the online store and selectable in the shopping cart. Read more about the payment methods in use from here.

Order and payment confirmation

After a successful order, an order confirmation will be sent to your e-mail, so you enter your e-mail address when you place the order. The payment method used is also confirmed in the order confirmation.

If for some unexpected reason we cannot confirm your order, we will notify you by email as soon as possible.

Delivery method

We will deliver your order using one of the available delivery methods mentioned on our website, which you choose when placing your order.

Delivery time

Our most common delivery times to the EU region are 3-14 days, depending on the order and delivery method. More precise times will be announced in connection with the product options. Delivery length may vary depending on the product, product combination or delivery destination.

Customer reviews

Every Customer Review displayed on our site is left by a paying customer. There are no product reviews related to marketing cooperation on the website. It is not possible to leave an estimate without an order, and each estimate is still manually verified and marked with "Confirmed purchase". You can trust the reviews you see.

Transmission check, error and problem situations

Please check the delivery as soon as you receive it. If the product has been lost or damaged during transport or otherwise does not correspond to your order or is incorrect, please report it to our Customer Service as soon as possible and at the latest within 14 days, and we will agree on how to get the error corrected. In the consumer store, we comply with the mandatory error liability provisions of the Consumer Protection Act regarding errors.

Customer service

Our staff will help you with questions related to your order. Please contact us via the site's chat function or by e-mail info@muotitassu.fi.

Limitation of liability

LILALO Oy is not responsible for any indirect or direct or other damage related to the order, delivery or product or caused by any of the aforementioned, except until a mandatory provision in the Consumer Protection Act or other mandatory law has stipulated otherwise with regard to the damage in question.

Disagreements

We try to settle any disagreements regarding your order primarily by agreement, so please contact our Customer Service first to settle the matter.

If the disagreement regarding the sales contract cannot be resolved through negotiations between the parties, the consumer can refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) to be solved. Before taking the case to the Consumer Disputes Board, the consumer must contact the magistrates' consumer advisory service (www.kuluttajaneuvonta.fi).